Exchange and Return Policy

JOYA is committed to providing high-quality products and a reliable shopping experience.

Returns and Exchanges

Requests for returns or exchanges may be made within 7 days of receiving the order, provided that:

The product is unused, in its original condition and packaging, and includes all accessories; it has not been damaged or misused after receipt; and the order number and proof of purchase are provided.

Perfumes and Diffusers

Perfumes and diffusers cannot be returned or exchanged once the package has been opened, the original wrapping removed, or the product used, unless the product is defective or does not match the order.

Candles

Candles may be returned or exchanged if they have not been used or lit and remain in their original condition and packaging.

Damaged or Incorrect Products

If a product arrives damaged, broken, leaking, different from the order, or with a visible defect, please contact JOYA Customer Service and provide the order number along with clear photos of the product and its packaging.

Upon verification, the product will be replaced or its value refunded, without any additional cost to the customer regarding the error or damage.

Change of Mind

If the return is due to a change of mind, the product must meet the return criteria, and the customer may be responsible for return shipping or collection costs.

Refunds

Once the product is received and inspected, the refund will be issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment service provider. Non-returnable and non-exchangeable products:

Opened or used perfumes and diffusers; candles that have been lit or used; products damaged due to customer misuse; and products that are no longer in their original condition or packaging, unless the defect existed upon receipt.

This policy does not affect any consumer rights established under the laws and regulations applicable in the Kingdom of Saudi Arabia.