JOYA — Where Every Detail Begins with a Scent Fragrances and scents that add a touch of elegance and warmth Scented candles, reed diffusers, and thoughtfully curated gift sets JOYA — Where Every Detail Begins with a Scent Fragrances and scents that add a touch of elegance and warmth Scented candles, reed diffusers, and thoughtfully curated gift sets

privacy policy

JOYA Fragrance is committed to protecting its customers’ privacy and personal data. This policy explains how we collect, use, share, and protect personal data when you visit joyafragrance.com, create an account, place an order, or contact us, in accordance with applicable laws in the Kingdom of Saudi Arabia.

1. Data We Collect

Depending on the services you use, we may collect:

  • Account and contact details: Your name, mobile number, and email address, when provided.
  • Order and delivery details: Products, quantities, delivery address, recipient details, and instructions needed to fulfil your order.
  • Transaction details: Order amount, payment method, transaction status, and payment and refund references.
  • Customer support information: Enquiries, correspondence, and information you provide to help us resolve your request.
  • Technical usage data: Your IP address, device and browser type, pages visited, and interactions with the website, depending on the tools used and available privacy preferences.

We request the data needed to provide our services. If required information is not provided, we may be unable to complete or deliver your order.

If you provide another person’s details to receive a gift or order, please ensure that you are authorised to provide those details and inform them that their data will be used for delivery purposes.

2. How We Use Data

We use personal data to:

  • Create and manage accounts, where this service is used.
  • Process orders and payments and deliver products.
  • Handle returns and refunds under the applicable policies.
  • Communicate order confirmations, status updates, and delivery information.
  • Respond to enquiries and provide support.
  • Improve the website and services and analyse performance.
  • Protect the store and customers and prevent fraud and misuse.
  • Meet legal and accounting obligations.
  • Send marketing offers and updates when the necessary consent has been obtained.

We process data using the appropriate legal basis for each purpose, such as fulfilling an order, meeting a legal obligation, or obtaining your consent, as applicable.

3. Data Sharing

We may share data needed to provide our services with:

  • E-commerce platform, hosting, and technical support providers.
  • Payment service providers to process payments and refunds.
  • Shipping and delivery companies to fulfil orders.
  • Communication, analytics, and marketing providers, depending on the service and required consents.
  • Competent authorities when disclosure is legally required or permitted.

Sharing is limited to the data needed for the specified purpose. We do not sell or rent your personal data to third parties.

4. Payment Information

Electronic payments are processed through the payment service providers available in the store. Please do not send full card details or card security codes through customer support messages.

Payment data processing is also subject to the privacy and security policies of the payment provider you use.

5. Cookies and Tracking Technologies

The website may use cookies and similar technologies to operate its features, remember preferences, and improve your shopping experience.

Analytics or advertising tracking tools may also be used to measure performance and campaign effectiveness, with consent obtained where legally required.

You can manage cookies through your browser settings or the privacy tools available on the website. Disabling necessary cookies may affect certain website functions.

6. Marketing Communications

With your consent, we may send offers and updates through the contact channels you provide.

You can withdraw your consent or unsubscribe using the option provided in the message or through customer support. Unsubscribing from marketing does not affect communications related to your orders or the provision of services.

7. Data Retention and Transfers

We retain data for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, and legal recordkeeping requirements. Once it is no longer needed, it is deleted or anonymised unless there is a legal reason to retain it.

If providing a service requires transferring or processing personal data outside Saudi Arabia, this is carried out in accordance with applicable legal requirements and safeguards.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, use, alteration, or disclosure. Access is restricted to individuals who need the data to perform their duties.

Please keep your login details and verification codes confidential and notify us if you suspect that your account has been used without your permission.

9. Your Data Rights

Subject to applicable laws, you have the right to:

  • Be informed about how and why your personal data is processed.
  • Request access to your data and obtain a copy.
  • Request correction or updating of your data.
  • Request destruction of your data when it is no longer needed, subject to legal retention requirements.
  • Withdraw consent for processing that relies on your consent.
  • Submit a complaint to us or to the competent personal data protection authority.

You can submit requests to exercise these rights through the customer support channels available in the store. We may request appropriate information to verify your identity before fulfilling your request to protect your data.

10. Policy Updates

We may update this policy to reflect changes to our services or legal requirements. The updated version will be published on this page. Additional notice or renewed consent will be provided or requested when necessary.

Notify me when available

Select option